Who is eCarsTrade?
Who can use eCarsTrade?
To which countries do you sell vehicles?
Is it safe to buy cars online?
GETTING STARTED ON ECARSTRADE
What documents do I need to provide to buy on eCarsTrade?
Non-EU traders need to provide a scan of a valid ID card or passport, full address of residence or company, and company documents (if any).
Why do you need my company documents and a valid ID?
When can I start bidding?
Why do I have to pay a deposit?
BIDDING & PURCHASE PROCESS
I can’t find the car I am looking for. What can I do?
The bid suggestion calculator is not working. How can I calculate how much to bid?
How do I know if I have won an auction?
I made the highest bid, does that mean I will win the vehicle?
Can I cancel a purchase/bid made by mistake?
If I lose the auction, can I still buy that car?
How does an Open Auction work?
Please don't bid unless you're absolutely sure you can pay for the vehicle since it's not possible to cancel your bids in Open auctions.
The car is not automatically yours, even if you're the highest bidder after the auction ends. The seller still has the right to decide whether they want to sell the car for that price or not.
How does a Blind Auction work?
When the auction closes, you will receive an email within 24 hours if you have won the car. If you haven't won, you won't receive an email, but you'll be able to check the status of the auction on your personal page.
Again, the seller decides whether they want to sell the car for your proposed price or not. If you need help determining how much to bid, you can use our bid suggestion calculator or contact us for assistance with estimating.
How do Fixed Prices work?
How does Our Stock work?
How do Our Stock offers work?
PAYMENT & VAT
How much does it cost to buy a car?
What payment methods do you accept?
For cars - ONLY bank transfer from your company bank account. Money should be transferred from the country where your company is registered.
For extra services - bank transfer or cash. You can pay in cash directly at the main offices of eCarsTrade in Overijse, at the time of vehicle collection. If you collect the car from our parking in Ghislenghien and you wish to pay in cash, you will still need to come to our main offices in Overijse.
Can I pay in cash?
How many days do I have to pay for the car?
What if I pay later than the deadline on the proforma invoice?
If you miss the deadline on your proforma, late payment fees will be applied starting from the 7th day after the creation of the proforma. Late payment fees won’t affect clients who pay their proforma invoices on time.
The price of the late payment fee will be calculated at 0.075% of the full price of the car/day, with a minimum of 10€/day.
Here are some examples:
|Vehicle price||Late payment fee/day|
Can I get a copy of the invoice?
Are prices VAT inclusive or exclusive?
There are two types of prices you can see at eCarsTrade:
- VAT deductible - most prices on our platform exclude VAT (net price).
- Margin: VAT not deductible - if the car has been bought from a private person, the price includes VAT and it can't be deducted.
Can I pay the price with the VAT included?
EU companies have to buy vehicles with the VAT excluded and then declare the VAT in their country. However, only Belgian companies can pay the price with the VAT included.
Non-EU companies have to buy vehicles with the VAT included, which is then refunded after export confirmation by customs.
In the table below you can see the rules applicable to you based on the details of your vehicle:
|VAT deductible car||Belgium||21% - VAT included|
|EU (except Belgium)||
0% - VAT excluded
VAT needs to be declared in the country of final destination.
0% - VAT excluded
You need to pay the full VAT amount (21%) as a guarantee. You can claim this amount after the purchased vehicle crosses the borders of the EU and the EX-A document is officially registered by the EU border inspection point.
|Margin car||Any country||VAT is already included in the vehicle’s price and can not be deducted.|
Do I need to pay the VAT for export outside of the EU?
You can claim the VAT after the purchased vehicle crosses the EU and the EX-A document is officially registered by the EU border inspection point.
To get the VAT back, first check the car's export status on MRN Follow-up (international movement only). After you acquire proof of export via MRN Follow-up, please send us your bank details and proof of export via email at [email protected].
TRANSPORT & PICKING UP YOUR VEHICLES
Can my purchased vehicles be delivered to me?
What is the pickup procedure?
Once the car arrives at our parking lot along with its documents, you will receive an email with the pick-up authorization document and the status of the car changes to “ready to be collected”. You need to fill this document out with the details of the transport company you are using and send it back to us signed and stamped before the pick-up. Your vehicle is then officially ready for collection.
What is a pickup code and how can I get it?
To receive the code, you need to send the signed and stamped Pick-Up Authorization with the transport company name filled in to [email protected].
How many days do I have to pick the car up from your warehouse?
Can I pick the car up directly from the leasing company?
Will the vehicle have license plates when I pick it up?
How long will it take to have the car ready at the parking?
Please see the table below with lead time according to the origin country of the vehicle:
|Origin of the vehicle||Lead time|
up to 8 working days
up to 15 working days
up to 15 working days
up to 20 working days
up to 30-35 working days
What are the opening hours of the pickup locations?
Ghislenghien: Monday - Friday 08:00 - 11:50, 12:30 - 16:00
Can I pick the car up with my company plates?
DOCUMENTS OF THE CAR
Which documents are provided with the car?
Can I get EX-A and EUR.1 documents?
The EUR1 document can be provided only for certain brands and needs to be issued by another agency. eCarsTrade cannot provide it since we are not the car's original manufacturer. Please get in touch with our customer support for further information.
How will I receive the documents of the car?
Ghislenghien: The transport company first picks the car up with the CMR document. When you receive the vehicle, you must sign and stamp the CMR and send it back to us via email at [email protected]. Please mention the address where you want to receive the documents, and we will send them via courier.
I received my car without the documents. How do I get them?
Do all cars have a COC?
How can I apply a promo code?
Now that it’s active, go to the car page of the car you won/bought and apply your promo code there. You will then receive an updated proforma invoice with the discount applied.
If you’re having difficulties with this process, contact your personal manager, and we’ll be happy to help you.
Why can’t I apply a promo code on Stock offers?
Why was my account blocked?
- You have a trial version, but you didn't upload your documents to become a silver user within 30 days. However, you can still log in, upload your documents and become a silver user to have your account unblocked.
- You bought a car, but your payment is overdue. Pay for your purchase(s) to be unblocked and able to buy again.
- We noticed suspicious activity or misconduct. Contact your manager for more information.
How do I get my deposit back?
In which cases does eCarsTrade reserve the right to keep the deposit?
However, we never want a minor conflict to get in the way of future cooperation. Even when we have to keep the deposit for any reason, but the client still wants to resume cooperation, we are happy to do so. In these cases, we will ask for a new higher deposit.